Legal
Cancellation Policy
Effective date: August 2, 2026. This policy explains how cancellations, reschedules, and no-shows are handled for Kelvora residential cleaning services.
Free Changes Window
You can cancel or reschedule at no charge up to 24 hours before your scheduled arrival window.
Late Cancellations and Same-Day Changes
Changes requested inside 24 hours of the scheduled arrival window may be subject to a late cancellation fee to cover reserved cleaner time.
No-Show or Inaccessible Property
If our team cannot access the property at the scheduled time due to missing entry information, denied access, or no response, the visit may be treated as a late cancellation and may incur a fee.
Recurring Service Appointments
Recurring services follow the same cancellation timeline. Future recurring appointments are scheduled using your saved preferences and may shift based on operational availability.
How to Request a Change
To cancel or reschedule, use your dashboard booking controls or contact us through our contact page.
Policy Updates
We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date.
This policy is provided for general informational purposes and does not constitute legal advice. Consult qualified counsel to ensure alignment with your business model and applicable laws.