Legal
Cancellation Policy
Effective date: August 2, 2026. This policy explains how cancellations, reschedules, and no-shows are handled for Kelvora residential cleaning services.
Free Changes Window
You can cancel or reschedule at no charge when the request is made at least 24 hours before your scheduled arrival window.
Late Cancellations and Same-Day Changes
We don't charge a fee for cancelling or rescheduling late. We do ask for as much notice as you can give us: inside 24 hours we usually can't fill the slot, and your cleaner has already set the time aside.
No-Show or Inaccessible Property
If our cleaner cannot get in at the scheduled time — nobody home, entry details missing or incorrect, or no response — we'll contact you and reschedule. You are not charged for a cleaning that did not happen.
Recurring Service Appointments
Recurring services follow the same cancellation timeline. Future recurring appointments are scheduled using your saved preferences and may shift based on operational availability.
When You Are Charged
Your card is saved when you book and charged after your cleaning is finished — never before. Cancel beforehand and nothing is charged at all.
How to Request a Change
To cancel or reschedule, use your dashboard booking controls or contact us through our contact page.
Policy Updates
We may update this policy from time to time. Updated versions will be posted on this page with a revised effective date. This policy is provided for general informational purposes and does not constitute legal advice. Consult qualified counsel to ensure this policy aligns with your business model and applicable laws.