Terms of Service

Acceptance of Terms

By using this website or booking services, you agree to these terms. If you do not agree, do not use the website or services.

Services and Availability

Service availability depends on location, date, and cleaner schedules. Booking requests are confirmed only after you receive confirmation from Kelvora.

Pricing and Payment

Prices shown are starting prices unless otherwise stated. Final totals may include add-ons or clearly disclosed surcharges. Payments are processed through secure third-party providers.

Cancellations, Rescheduling, and Access

You can request schedule changes through our support channels. Late cancellations or same-day changes may be subject to fees where allowed by law. You are responsible for providing safe and timely access to the property at the scheduled service window. See our full cancellation policy for details.

Service Expectations

We aim to provide high-quality service each visit. If you have concerns, contact us promptly so we can review and address them. Claims regarding a service visit should be submitted within a reasonable period after completion.

Prohibited Use

You agree not to misuse the website, attempt unauthorized access, interfere with service operations, or use the platform for unlawful purposes.

Intellectual Property

Website content, branding, logos, and design elements are property of Kelvora or licensors and may not be copied, modified, or distributed without permission.

Disclaimer of Warranties

Services and website are provided on an as available basis, without warranties of any kind except where required by law.

Limitation of Liability

To the maximum extent permitted by law, Kelvora is not liable for indirect, incidental, special, or consequential damages. Total liability for claims arising from a specific service visit will not exceed the amount paid for that visit, except where prohibited by law.

Indemnification

You agree to indemnify and hold harmless Kelvora from claims resulting from your misuse of the website or violation of these terms.

Governing Law

These terms are governed by applicable laws of the Commonwealth of Virginia, without regard to conflict of law principles.

Changes to Terms

We may update these terms from time to time. Updated versions will be posted on this page with a revised effective date.

Contact

For questions about these terms, use our contact page.

These terms are provided for general informational purposes and do not constitute legal advice. Consult qualified counsel to align terms with your specific business practices and regulatory obligations.