Privacy Policy

Who We Are

Kelvora provides residential cleaning services in Northern Virginia. For privacy questions, contact us through our contact page.

Information We Collect

We collect information you provide directly, including name, phone number, email, service address, booking details, and communication history. We also collect technical information such as device data, browser type, and usage analytics.

How We Use Information

We use information to provide and improve services, process bookings and payments, send confirmations and reminders, respond to support requests, prevent fraud, and comply with legal obligations.

Payment Data

Card payments are processed by Stripe. Kelvora does not store full payment card numbers. Payment processing is subject to Stripe terms and privacy practices.

Cookies and Analytics

We may use cookies and similar technologies for website functionality, security, and performance measurement. You can control cookies through browser settings, though some features may not work correctly if cookies are disabled.

How We Share Information

We do not sell personal information. We may share information with service providers that support operations, such as payment processing, scheduling, communications, and hosting. We may also share information when required by law or to protect rights, safety, or property.

Data Retention

We retain personal information for as long as needed to provide services, maintain business records, resolve disputes, and meet legal obligations.

Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is fully secure.

Your Rights and Choices

Depending on your location, you may have rights to access, correct, delete, or limit use of personal information. You can request updates or deletion where applicable and opt out of non-essential communications.

Children Privacy

Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Policy Changes

We may update this policy from time to time. Updated versions will be posted on this page with a new effective date.

Contact

Questions about this policy can be sent through our contact page. We will respond as soon as reasonably possible.

This policy is provided for general informational purposes and does not constitute legal advice. Consult qualified counsel to adapt this policy to specific regulatory requirements for your business.